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    How do I make a warranty claim?

    If you’re experiencing any issues with your OHM products, please take a moment to read through the troubleshooting section first. There’s a good chance the issue can be easily resolved. If not, please send us a note and we’ll do our best to find a remedy. Please note, in some cases we will request the faulty product to be returned at our expense to further our product research and development.

    What does the OHM Connect Limited Warranty cover?

    This Limited Warranty covers any material and workmanship defects in products purchased from OHM Connect within the Warranty Period.

    During the Warranty Period, OHM Connect will repair or replace, at no charge, the defective product.

    What does the OHM Connect Limited Warranty not cover?

    The Limited Warranty does not cover shipping charges. Issues arising from improper use or storage are not covered. Any issues that are not caused by defects in material or workmanship are not covered.

    How long is the Warranty Period?

    The Warranty Period begins on the date of purchase and is as follows:

    OHM Cartridges - 45 days

    Portable Charging Cases - 90 days

    Cartridge Batteries - 90 days


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    If approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 7 working days for this payment to appear in your account.

    Late or missing refunds
    If you haven’t received a refund within above time frame, please first check your bank account again.
    Then contact your credit card company. It may take some time before your refund is officially posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at

    On the unfortunate event that you need to exchange an item please send us an email at

    You will be responsible for paying for your own shipping costs for returning your item.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.